BIKASH CHOUDHURY
There is a public discourse about relative efficiency and
effectiveness of private sector organization in comparison to the Government
organization in the country. There is also a popular belief that if there were
significant improvement in the functioning of Govt. then that would have a
multiplier effect on the effectiveness and competitiveness of the private
sector and thus helping the economy grow faster; eventually, improving the
lives of people living in the bottom of pyramid. Governments have a robust
recruitment policy that select top talent from among the best as it attracts
highly qualified and meritorious job seekers due to the job security that if
offers along with good compensation, retirement benefits and on top of it
higher social status. In spite of all that public services remains much to be
desired. Poor Training and Development protocol and a non-existent
organizational culture could be the reasons why people after joining Govt.
loose enthusiasm and motivation and that reflect in their work. In contrast ‘training
& development’ remains the main driver and principal contributor towards
the performance of private sector.
I have once visited Regional Transport Office at Bhubaneswar
for a driving license where on an average sixty persons jostle with each other
for a photo up for a mere learning license while in the other side two young
girls were dealing with license seekers with great difficulty. Apparently, the
girls were not trained properly to handle the task at hand for which I had to
make six rounds of RTO office to obtain the license. In an identical case in
the private sector the same task could have been handled much better with least
cost as private sector operator would have mapped the process and developed a
training protocol for each process for its employees with a defined standard
operating to respond to the license seekers minimizing
the burn out of people in the receiving end as the whole process could have
been completed in two or three visits.
In a comparative study of Training and
Development policy of Infosys (one of the largest services organization in
computer software Industry with over one lakh employees) and Govt. of Odisha (one
of the largest public services organization in the State with over 3.5 lakh
employees) It is observed that Odisha Govt. does not
have a comprehensive Training & Development Policy for all its employees
neither it has organizational arrangement for such a task. Further, Odisha
Govt. does not have an induction program for junior personnel, continuing
education for middle level and leadership program for senior functionaries. Program
design is neither goal oriented nor need based; which may be having a telling
effect on its public service performance.
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